WASHINGTON — American Airlines and its subsidiary, Envoy Air, are among the worst major airlines when it comes to mishandling wheelchairs and scooters, according to data reported for the first time this month.
According to the just-published February 2018 Air Travel Consumer Report, American Airlines reported mishandling 151 (7.22 percent) of the 2,091 wheelchairs that came aboard its planes in December 2018. Envoy Air, a wholly owned subsidiary of American Airlines formerly known as American Eagle Airlines, reported mishandling 14.68 percent of the wheelchairs and scooters it handled during that same period – making it the worst offender in the data reported by the FAA.
“Our members, and anyone with a disability, can now make informed decisions when planning air travel,” said Shaun Castle, deputy executive director for Paralyzed Veterans of America. “We hope this accountability will inspire airlines to improve procedures to accommodate the more than 20 million Americans who have mobility disabilities.”
Read the full article online from WUSA 9 at: https://www.wusa9.com/article/news/national/envoy-american-airlines-worst-wheelchair-mishandlers-new-report-says/65-139b8e7c-af38-49f9-abea-a77937e6caf9