The Department of Transportation (DOT) has released its February 2019 Air Travel Consumer Report (ATCR), which for the first time includes the number of wheelchairs and scooters checked and mishandled by the 12 reporting airlines. From Dec. 4, 2018 – Dec. 31, 2018, these airlines reported checking 32,229 wheelchairs and scooters and mishandling 701, a rate of 2.18 percent mishandled.
The report also includes information regarding complaints about the treatment of disabled passengers. In 2018, the Department received 828 disability complaints, down 2.6 percent from the total of 850 received in 2017. The Department received a total of 67 disability-related complaints in December, up from the 56 complaints received in December 2017, but down from the 73 complaints received in November 2018. All complaints alleging discrimination on the basis of disability are being investigated.
Read the full article at: https://www.pva.org/about-us/recent-news/mishandled-wheelchairs-and-scooters-by-airlines